Privacy Policy
Last updated: 4th September 2026
Beasley Pool Heating ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
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This policy explains what personal information we collect, how we use it, who we share it with, how we store it, and your rights as an individual.
What We Collect
We collect personal information that you provide to us when you:
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Submit a contact or quote request form on our website
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Make a purchase through our online shop
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Book a service visit or onsite consultation
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Sign up for our newsletter
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Visit our showroom or interact with us in person
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The information we typically collect includes:
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Name (first and last)
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Email address
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Phone number
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Postal or street address (for service visits, deliveries and quotes)
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Property and pool details (size, type, location, relevant to providing quotes and recommendations)
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Payment information (for online purchases, processed via secure third-party payment providers; we do not store credit card details)
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Communication preferences
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How We Use Your Information
We use the personal information we collect to:
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Respond to your enquiries and provide quotes
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Schedule and deliver services (installations, repairs, deliveries)
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Process and fulfil online orders
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Send you information about our products and services (only with your consent)
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Maintain accurate records of our customer relationships
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Improve our products, services and website
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Comply with legal obligations
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Who We Share Information With
We do not sell your personal information. We may share your information with trusted third parties for the purposes of operating our business, including:
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Payment processing providers (for online purchases)
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Shipping and logistics providers (for delivery of products)
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IT and website service providers
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Licensed tradespeople we coordinate with (e.g. electricians for heat pump installations)
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Manufacturer warranty providers (Zane, Guardian) for warranty claim processing
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All third parties we share information with are required to handle your information in accordance with the Australian Privacy Principles.
We may also disclose your information where required by law, court order, or regulatory requirement.
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How We Store and Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, loss or misuse. We use secure storage systems, restricted access controls, and encryption where appropriate.
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We retain your personal information for as long as is necessary for the purposes for which it was collected, or as required by law.
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Cookies and Website Tracking
Our website uses cookies and similar technologies to improve your experience, analyse website performance, and (where you consent) provide relevant marketing. You can manage cookie preferences via your browser settings.
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We use analytics services (e.g. Google Analytics) to understand how visitors use our website. These services may collect information about your device and browsing behaviour.
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Your Rights
Under the Privacy Act, you have the right to:
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Access the personal information we hold about you
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Correct or update your information if it's inaccurate
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Request that we stop sending you marketing communications
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Request that we delete your information (subject to legal requirements that may require us to retain it)
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Make a complaint about how we've handled your personal information
To exercise any of these rights, contact us using the details below.
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Complaints
If you have a concern about how we've handled your personal information, please contact us first using the details below. If you're not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
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Changes to This Policy
We may update this policy from time to time. The latest version is always available on this page. The "last updated" date at the top of the policy reflects when changes were last made.
Contact Us
If you have any questions about these Terms, please contact us:
Beasley Pool Heating